Book Mentioned: From Heart to Bottom Line: Master Alignment for Business Success
In this heartfelt and refreshingly honest episode, Dr. Janine Do Cabo sits down with business coach and author Odette de Beer for a full-circle conversation around the power of alignment, emotional connection, and authentic leadership.
Together, they revisit Odette’s most unforgettable quotes — lines that have shaped teams, challenged leaders, and sparked thousands of ah-ha moments in the business world. But this time, Odette unpacks the heart behind each quote, sharing the real stories, struggles, and insights that inspired them.
From clarity and communication to customer loyalty and emotional trust, this episode explores what it truly means to build a business that touches hearts, influences minds, and empowers hands.
💬 Listener Question Highlight:
“How do you keep your heart soft when the breakthrough feels so hard?”
Odette responds with vulnerability, wisdom, and tools you can use the next time you find yourself in the tension between hope and frustration.
Do not forget to comment or email us your questions!
💡 Featured Quotes & Conversations:
“Being hard to reach doesn’t make you look busy—it makes you look unavailable.”
“Clarity builds confidence. Confidence builds trust. Trust builds loyalty.”
“Silence is not golden — it’s a deal breaker.”
“You can tick ALL the boxes and still lose trust.”
“Clients rarely leave with a bang. Most just slip quietly out the side door.”
“Competition fades. Community thrives.”
“Maximise loyalty through meaningful experiences.” (featuring the CX Trust Advantage Pyramid)
🏨 Story Highlight:
Pullman Adelaide Hotel — Odette shares a behind-the-scenes story of how this hotel’s thoughtful service during COVID became a benchmark for unforgettable customer experience. A reminder that loyalty is won through empathy, consistency, and intentional moments.
📚 Grab the Book:
To dive deeper into Odette’s teachings, get her book on Kindle:
👉 From Heart to Bottom Line: Master Alignment for Business Success
🧭 Final Question:
“If your heart could whisper one thing to every entrepreneur listening right now… what would it say?”
Odette’s closing words are the encouragement every business leader needs right now.
🙌 Stay Connected:
If you loved this episode, leave us a review, send in your questions, and join us next time as we continue to have real, raw, and relevant conversations — always a little off-topic, but deeply on point.
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